Returns
Have you made changes to your returns portal?
Yes, we have made changes to our returns portal to make returns even easier!. We’ve upgraded our returns portal to make it simpler for you to lodge a return or request an exchange. All you’ll need is your order number and the email address you used t
Have you updated your returns policy?
Our returns window remains a generous 365 days from the date of purchase — so you still have a full year to return an item if it’s not quite right.We’re just making a small tweak to how refunds work, depending on when you send your item back.”. This
How can I return my order if I don't have a printer?
There are two ways to send your return to us:. Arrange your own postage. Post the item back to us using your preferred method. Include a note with your name, email address, postal address, and order ID. Use our prepaid return label. Select the prepai
What is your returns guarantee?
When you shop with birdsnest you have ‘lifetime returns’!. 365 Returns - Unworn Items. We pride ourselves on a generous returns policy. You have a year to change your mind on any items that you have not worn, with tags attached. Please return within
How do I return an item?
Let’s make your return nice and easy!. You can lodge a return in just a few steps:. If you decide to arrange your own return postage, we recommend getting a tracking number for your return parcel. You can send this to:. birdsnest online returns. 232
What happens once I have lodged my return online?
Once you have submitted your return online you can send it to us. Once it arrives back at the nest we will process and finalise your return. We will send you the email "birdsnest Return Received" with all of the information. If you are exchanging ite
How can I use your prepaid return label if I don't have a printer?
If you don't have access to a printer you can still use our prepaid returns label. You may print the postage label at most Post Offices - see auspost.com.au/print-locations to find out which Post Offices are included. You should:. Please include a no
What is the $10.95 pre-paid return label?
When you choose the $10.95 pre-paid return option, it means that the flat rate of $10.95 will be deducted from your refund total or exchange amount when your return is processed. Our website will generate a postage label for you to print and stick on
Do you offer free return postage?
Yes - for our Australian customers, returns are free when you choose a store credit or exchange within 60 days. We even cover outgoing postage on your exchange item too!. To access free returns, simply select credit or exchange when you lodge your re
How can I get a returns postage label?
You can generate and print a returns form and postage label on the website via our returns portal here. We offer the label to customers at a reduced flat rate of $10.95. Please check this article for instructions on how to activate your return
Can I return items from different orders in one parcel?
If you want to return multiple items from separate orders you can combine all of these into one package. For one of the returns you may choose to puchase a return postage label. For the remaining returns, you can select 'Posting with another return'
Returning a gift
If you have a gift you would like to return to us, please contact our customer service team on 1300 696 378 or [email protected].
Why is my returns form link not opening?
You might have clicked on the returns form link within your birdsnest return confirmation email and it is not loading or you might have received an error on the website when activating your returns form. You can access your returns form and label thr
Why is the print window for my returns form and label not showing up?
You may be experiencing difficulties printing out your returns form and label as the print window is not appearing. You can print the form and label from the 'Order & Returns' tab on the website, find the order you are returning and click on 'View De
Can I return an International order?
Yes you can, please see below for our returns process for international orders:. birdsnest online returns. 232 Sharp St. Cooma, NSW, 2630. Australia. No printer - Just pop a little note in your return parcel stating your order number, what you're ret
Has my return parcel arrived back to you?
If you're waiting for an exchange, credit or refund, please check first if we have received your return parcel. If you used our pre-paid returns label:. We will email you a copy of your return label, you can use this to track your return parcel. The
Why hasn't my return been processed?
If you're waiting for an exchange or refund please check first if we have received your return parcel. Once your return parcel has been received it will be processed. You will receive a 'Birdsnest Return Received' email. Has my return parcel arrived
Can I return sale items?
Yes, absolutely. You can return full-price and sale items within 60 days for a refund, credit or exchange. After that, from 61 to 365 days, you’re still welcome to return them for store credit or exchange. Final sale styles (clearly marked online) ca
Can I return items purchased in store?
Yes, you can. You can lodge your return through our online portal and receive a prepaid returns label to send it back to us. Please find here our returns policy. If you are unable to return in store, please send your return to the below address along
How do Afterpay refunds work?
When returning with Afterpay, your four scheduled payments are kept the same and the refund comes off the last instalment. If you have already paid off all four instalments, your refund amount will be issued back to the card linked to your Afterpay a
Can my refund go back onto an alternative card?
Unfortunately, refunds can not go back to an alternative card. All refunds are processed back to the original payment method used on the order. If for any reason your refund is unable to be processed back to the original card, for example, it has bee