Has my return parcel arrived back to you?Updated 21 days ago
If you're waiting for an exchange, credit or refund, please check first if we have received your return parcel
If you used our pre-paid returns label:
We will email you a copy of your return label, you can use this to track your return parcel. The tracking numberwill start with the letters QTF followed by 13 numbers.
If you organised your own return shipping:
If your return shipping included a tracking number, you will be able to track it on the AusPost website.
Unfortunately, if you did not register your parcel, there is no way of knowing if it has arrived until it has been processed. Once your return is processed, we will send you an email to let you know.
When your parcel has arrived to us it should say 'delivered Cooma'
If you have any questions, please contact customer service on 1300 686 378