You may be experiencing difficulties printing out your returns form and label as the print window is not appearing. You can print the form and label from the 'Order & Returns' tab on the website, find the order you are returning and click on 'View Details'. This will then take you to a new page where you can reprint the returns form by clicking 'Print Returns Form'.
Ensure that the pop-ups are unblocked, by clicking on the error in the URL (shown below) and selecting 'Always allow pop-ups from www.birdsnest.com.au'