When you shop with birdsnest you have ‘lifetime returns’!
For items that you have not worn with tags attached, you have access to our ‘no hassles’ returns guarantee with an enormous 365 day return window, for a full refund, credit or exchange – even on sale items! (The refund amount you will receive is for your item/s and does not include the postage charges.).
There is an easy online returns process which includes a $7.95 flat rate postage label for refunds and exchanges or FREE postage if returned for a birdsnest credit!
Please note, our $7.95 returns label and FREE postage is only available for Australian residents.
For more details, please visit our Returns Guarantee.
For items that you worn* or that you purchased over 365 days ago, you have access to lifetime returns through our preloved program, Rehatched. We’ll give you a small credit and help re-home your birdsnest wardrobe items.
*Items for rehatched need to be over $50 in retail value and there are some categories that we are not accepting at this time. For the full details, please visit Rehatched