If you don't have access to a printer you can still use our prepaid returns label. You may print the postage label at most Post Offices - see auspost.com.au/print-locations to find out which Post Offices are included. You should:
- Either bring an electronic copy of the return label on your phone or tablet and present this to the Australia Post counter staff who will scan the barcode, print the return label and attach it to your parcel
- Or quote to the Australia Post counter staff the ‘Return Reference’ number that appears in the return label, this will enable them to print and attach it to your parcel
Please include a note in with your return containing your order ID, name, email address, phone number and address.