If you're waiting for an exchange or refund please check first if we have received your return parcel.
Once your return parcel has been received it will be processed. You will receive a 'Birdsnest Return Received' email
We aim to have all returns processed the day they arrive back to the nest, however sometimes there can be a small delay. If you have tracked your parcel and can see that it was delivered to us over 2 days ago, please contact firstname.lastname@example.org or call on 1300 696 378.