Returns & Exchanges

Returns

• Problem loading returns form and label
• Why can't I print out my returns form and label?
• How do I return an item?
• What is the $7.95 pre-paid return label?
• Can I return an International order?
• Has my return parcel arrived back to you?

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Exchanges

• How do I organise an exchange?
• Can I apply a promotional code to exchange items?
• Do you hold items for customers?

Damaged or Incomplete Orders

• What should I do if my parcel is missing an item?
• What should I do if an item is incorrect, faulty or my parcel arrived damaged?