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Returns & Exchanges
Returns & Exchanges
Returns
Problem loading returns form and label
Why can't I print out my returns form and label?
How do I return an item?
What is the $7.95 pre-paid return label?
Can I return an International order?
Has my return parcel arrived back to you?
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Exchanges
How do I organise an exchange?
Can I apply a promotional code to exchange items?
Do you hold items for customers?
Damaged or Incomplete Orders
What should I do if my parcel is missing an item?
What should I do if an item is incorrect, faulty or my parcel arrived damaged?