< Back to Shop
birdsnest Help Center home page
Submit a request
  1. birdsnest
  2. Returns & Exchanges

Returns & Exchanges

Returns

  • Why can't I print out my returns form and label?
  • How do I return my order?
  • What is the $7.95 pre-paid return label?
  • Can I return an International order?
  • Has my return parcel arrived back to you?
  • Why hasn't my return been processed?
See all 12 articles

Exchanges

  • How do I organise an exchange?
  • Can I apply a promotional code to exchange items?
  • Do you hold items for customers?

Damaged or Incomplete Orders

  • What should I do if my parcel is missing an item?
  • What should I do if an item is incorrect, faulty or my parcel arrived damaged?

Need more help?

Email Customer Service
1300 696 378
Back to Shop