You can return your items for an exchange, to swap size, change the colour or pick a different style, and you can pop the item you are after on hold while your return makes it's way back to us.
The easiest way for you to exchange the item(s) is by logging in to your account at birdsnest.com
1. Log into your account on our website by clicking on your name, or head-shaped icon, at the top of your screen.
2. Click 'Orders & Returns'
3. Select the order you are returning and click 'Return an Item'.
4. Make sure you have everything you need and continue
5. Next to the item you wish to return, use the drop-down box to select ‘Return for refund’ or ‘Exchange’. Don’t forget to enter your reason for returning, and continue.
Exchanging for an alternative size/colour
- Select Different SIZE or COLOUR
- Choose the size and colour from the drop-down box you would like as your exchange
Exchanging for an alternative style
- Select Different STYLE
- Enter the style code of the item you are after
- Find the new item on the website you wish to receive
- View the item's detail page
- Scroll down to the Features tab - Here you will find the items’ Style Code,
- Copy this Style Code and paste into the Exchanges Search Bar
6. Choose your preferred return postage method and continue
- If you choose to use our pre-paid postage label you will be prompted to pay $7.95 then you can print out your returns form and label.
- If you decide to arrange your own return postage, we recommend getting a tracking number for your return parcel. You can send this to:
birdsnest online returns
232 Sharp St
Cooma, NSW, 2630
No printer - Include a note in with your parcel with your name and order ID. Then you may print your postage label at most Post Offices - see auspost.com.au/print-locations to find out which Post Offices are included. You should:
- Either bring an electronic copy of the return label on your phone or tablet and present this to the Australia Post counter staff who will scan the barcode, print the return label and attach it to your parcel
- Or quote to the Australia Post counter staff the ‘Return Reference’ number that appears in the return label, this will enable them to print and attach it to your parcel
No printer and can’t find a Post Office that offers ‘Print at Post’ - Please select ‘i'll take care of shipping myself’ as you will be unable to use the prepaid label. Please follow the above steps to enter your return into our system, include a note in with your parcel with your name and order ID, and return your parcel to the above address. We recommend you to get a tracking number for your return parcel.
7. Review your exchange submission and confirm
8. Place the returning items and your paperwork into the resealable satchel your treats arrived in. Place the postage label on top of the parcel and pop it into any red posting box. Note that we will hold for you the item(s) you want in exchange for up to 21 days while your return makes it's way back to us.
We cover the cost of the shipping for sending the exchange item to you.