My Account
How do I update my details?
Keeping your details up to date is easy. Your updated details will be used for all future orders and communications. Need to update an order you’ve already placed?Get in touch with our customer service birds as soon as you can, and we’ll help sort it
Why can’t I see the balance of my Store Credit?
If you can’t see your store credit, here are a few things to check:. It may have already been usedYour store credit could have been applied to a previous order. Still can’t find it?Our customer service birds are happy to help — just get in touch and
Why am I seeing ‘Hi Gorgeous’ when I log in?
Since we launched our new website we moved your account details over. When you log into your account on the new site, you will see your name is “Gorgeous Bird”, this is because when we created your account, we forgot to ask you your first and last na
Privacy guarantee
Birdsnest is dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secured. We only use this information to identify your orders, provide you with our newsletters (if you have subscribed) and p