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  2. My Account, Orders & Style Profile

My Account, Orders & Style Profile

My Orders

  • Can I see my order history?
  • Can I change my order after it has been placed?
  • Why haven't I received my order confirmation email?
  • Can I have a returns form included in my parcel?
  • Can I choose to receive no tissue paper or no red bag?

My Account

  • Why am I seeing ‘Hi Gorgeous’ when I log in?
  • How do I update my details?
  • Why have I been asked to reset my password?
  • What is your customer rewards program?
  • Privacy guarantee

My Bag

  • Why have items disappeared from my bag?
  • Why does the price in my bag not match the current sale price?

My Wishlist

  • What is my wishlist?
  • Why have items disappeared from my wishlist?

My Reviews

  • How do I leave a review?
  • Where can I find reviews?

My Style Profile

  • How do the style recommendations work?
  • Why don't I like the suggestions in my recommendations email?
  • What is a style guide?
  • Why wont my Style Guide download?

Email Subscriptions

  • How can I get your email newsletters?
  • How often do you send email newsletters, and can I select which ones I want to receive?
  • How do I unsubscribe from your email newsletters?

Catalogues Subscriptions

  • How can I get a catalogue?
  • How do I unsubscribe from your catalogue mailing list?

Need more help?

Email Customer Service
1300 696 378
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