My Account, Orders & Style Profile

My Account

• How do I update my details?
• Why can’t I see the balance of my Store Credit?
• Why am I seeing ‘Hi Gorgeous’ when I log in?
• Why have I been asked to reset my password?
• What is your customer rewards program?
• Privacy guarantee

My Bag

• Why have items disappeared from my bag?
• Why does the price in my bag not match the current sale price?

My Orders

• Can I see my order history?
• Can I change my order after it has been placed?
• Why haven't I received my order confirmation email?
• Can I have a returns form included in my parcel?
• Can I choose to receive no tissue paper or no red bag?

My Wishlist

• What is my wishlist?
• Why have items disappeared from my wishlist?

My Reviews

• How do I review an item?
• Where can I find reviews?

My Style Profile

• How do the style matches work?
• Why don't I like the suggestions in my style matches section?
• What is a style guide?
• Why won't my Style Guide download?

Email Subscriptions

• How can I get your email newsletters?
• How often do you send email newsletters, and can I select which ones I want to receive?
• How do I unsubscribe from your emails?

Catalogues Subscriptions

• How can I get a catalogue?
• How do I unsubscribe from your catalogue mailing list?