How do I place an order online?

You can order online by following the below steps:

1. Add items to your shopping bag by clicking on the colour and size of each item you'd like, then 'add to bag'.
2. You can choose to continue shopping or proceed to the checkout.
3. At My Bag page of the checkout:
   • Select your Delivery method.
   • The options are either Australia (Express Post), New Zealand, International* postage, or you can choose Pick up in store (*The list of overseas countries we ship to is shown at step 2 of the checkout). 
   • Enter any promotional codes that we have running at the time.
   • Select 'upgrade to changeroom', for $9.95 if you want a pre-paid returns label.
   • Select 'gift wrapping', for just $4.95 if your purchase is a gift.
   • Click 'Checkout’ to go to the Customer Information page.
4. At the Customer Information page:
   • Enter your email address
   • If you have an account you will be prompted to Log In
   • If you don't have an account, you will be prompted to create one.
   • You can choose to checkout as guest
5. At Delivery Details page:
   1. Select an address from the drop down box or enter your delivery details
   2. You may tick ‘My billing address is the same as my shipping address’ 
   3. Include delivery instructions in the box below your delivery details. These instructions will print on the postage label for the postie.
   4. You can also choose to tick the I require a signature on delivery box if you'd prefer this option.
   5. Select your preferred wrapping choice from dropdown menu
   6. Select how you heard about us from dropdown menu
   7. Click Continue.
6. At Billing Details page
   • If you did not tick the my billing address is the same as my shipping address box you will be prompted to enter your billing details now.
   • Click Continue
7. At Payment page:
   • If you have a store credit this will be automatically applied. You can choose to unselect ‘Apply store credit to my order’
   • If you wish to use a gift voucher or credit note, please select ‘gift voucher or credit note’ and complete this selection first before selecting another payment option to pay the balance.
   • Select your payment method, we currently accept Visa and MasterCard, ZipPay, PayPal and Afterpay.
   • Select ‘Place Order’

Once you have completed your order, you will receive a 'birdsnest Order Confirmation' email.