Shopping

Shop online

• What is the person shaped icon at the bottom of my screen in your website?
• How do I place an order online?
• Can I place an order to pick up in store?
• Tips to help find your perfect items
• How can I determine the right size for me?
• What is a changeroom upgrade?

Shop In Store

• How long is my in-store pickup order held?
• What is the Nest Experience?

Pricing

• Pricing guarantee
• Do you price match?

Payment options

• What payment options do you have available?
• How do I pay using my store credit?
• How do I pay using my gift voucher or credit note?
• How much is left on my Store Credit?
• Is my credit card information secure with your payment process?

Gift Vouchers, Credit Notes & Promo Codes

• Do you sell gift vouchers?
• Can I apply multiple gift voucher on an order?
• How much is left on my gift voucher or credit note?
• I forgot to add the promo code
• How do I apply a promo code?
• Why hasn't an e-gift voucher arrived?

Out of stock items

• Why have I received a back in stock email and the item is not in stock?
• What if an item I am interested in is currently out of stock?
• What does it mean when an item is 'Coming Soon'?
• Why is an item I was interested in, no longer on the website?

Preloved

• How can I shop Preloved?
• What is Preloved?
• What is birdsnest rehatched?
• How do I rehatch an item from my wardrobe?