Why hasn't my parcel arrived yet?

If your parcel hasn't arrived within the domestic delivery timeframe please contact customer service on 1300 696 378 or email customerservice@birdsnest.com.au and we will start investigating immediately for you.

Please note, if you didn't select 'signature on delivery' for your parcel, your parcel may have been 'safe dropped'. Please double check around your property, including places like inside your meter box or behind pot plants.