If you don't absolutely love your purchase from birdsnest, you can exchange your item(s) for an alternative size/colour or an alternative style.
The easiest way for you to exchange the item(s) is by logging in into your account at birdsnest.com
1. Log into your account on our website by clicking on your name, or person-shaped icon, at the top of your screen.
2. Click 'Orders & Returns'
3. Select the order you are returning and click 'Return an Item'.
4. Make sure you have everything you need and continue
5. Next to the item you wish to return, use the drop-down box to select ‘Return for refund’ or ‘Exchange’. Don’t forget to enter your reason for returning, and continue.
Exchanging for an alternative size/colour
- Select Different SIZE or COLOUR
- Choose the size and colour from the drop-down box you would like as your exchange
Exchanging for an alternative style
- Select Different STYLE
- Enter the style code of the item you are after
- Find the new item on the website you wish to receive
- View the item's detail page
- Scroll down to the Features tab - Here you will find the items’ Style Code,
- Copy this Style Code and paste into the Exchanges Search Bar
6. Choose your preferred return postage method and continue
- If you choose to use our pre-paid postage label you will be prompted to pay $7.95 then you can print out your returns form and label.
- If you decide to arrange your own return postage, we recommend getting a tracking number for your return parcel. You can send this to:
birdsnest online returns
232 Sharp St
Cooma, NSW, 2630
No printer - If you don’t have a printer please select ‘i'll take care of shipping myself’ as you will be unable to use the prepaid label. Please follow the above steps to enter your return into our system, return your parcel to the above address and include a note in with your parcel with your name and order ID.
7. Review your exchange submission and confirm